FAQs
General Questions
You can make an appointment by calling our office at 13 000 NO GAP during our working hours, or you can request an appointment online through our website.
We are available to help online and on the phone from Monday to Friday 8am to 8pm, Saturday 8.30am to 7pm and Sunday 11am to 3pm. Our clinics are open from 9am – 6pm, 6 days a week. We also offer emergency dental services, please call 13 000 NO GAP
Yes, we are always happy to welcome new patients! Please contact us to schedule your first appointment.
Please bring a valid ID, your insurance card (if applicable), and any medical records that are relevant to your dental health.
Medicare doesn’t cover dental treatment for adults through a private practice. Children under 18 may be covered for general dental treatment through Medicare’s Child Dental Health Schedule, however it is means tested and not all children qualify. Please call us and we can check your childs’ eligibility.
Payment plans are available for patients that meet certain requirements. Australian citizenship or residency, have a valid photo ID and work a minimum of 25 hours steadily per week. If you do not meet those requirements then you can use someone close to you that meets the requirements to be your guarantor. Alternatively we can also help you access your Superannuation for certain treatments with our trusted partners at SuperCare
Checkout our payment plan options here.
If your treatment is deemed necessary for the health or the function of your bite, then you can access your Superannuation for dental treatment and we can help you with the process. There is a $250 deposit required to start the application process.
Dental Services
We offer a wide range of dental services including preventive care, full mouth rehab, cosmetic dentistry, restorative dentistry, paediatric dentistry, orthodontics, emergency dental care, and more. Visit our services for a detailed list.
Yes, we offer various cosmetic dentistry services including teeth whitening, veneers, bonding, and more to improve the appearance of your smile.
Yes, we understand that dental emergencies can happen unexpectedly. We strive to accommodate emergency appointments as quickly as possible. Please call our office immediately if you have a dental emergency.
Insurance and Payment
We accept all Australian dental insurances. Please contact our office or visit our Payment Options page for a detailed list of accepted insurance providers.
Yes, for patients who require financial assistance through Humm and Zip Pay, and we can help with access to your superannuation with the guidance of SuperCare. Please contact our office to discuss your options, please call 13 000 No Gap.
Dental Health
We recommend that patients visit the dentist for a checkup and cleaning at least every six months. Some patients may require more frequent visits depending on their dental health needs.
Miscellaneous
Good dental health can be maintained by flossing daily, eating a balanced diet, avoiding tobacco products, and visiting the dentist regularly for checkups and cleanings.
Yes, we provide dental care for children of all ages. While we are not pediatric dentist our pediatric dentistry services are designed to make children feel comfortable and safe while receiving the dental care they need. We can help refer children with specialised cases to a pediatic dentist if required.
